Most of the time, choice is a good thing. However, sometimes when there’s too much choice, it can be a little hard to know where to begin. This is something a lot of people find when looking for a casino or sportsbook site like Matchbook.
There’s never been a better time to sign up to an online gaming site. The sheer amount of competition out there means that you can get better betting deals than any time in history.
In fact, there’s so much that you can afford to be very picky. We know that a site just being “ok” isn’t good enough in today’s online world. That’s why at Betting Sites, we go over every nook and cranny of a gaming site’s design, customer service and promotions. We’ll also be taking a broader look at what their product offers in general. And that’s just getting started.
We’re here to help you navigate the choppy seas of online gaming and find your perfect island of gaming bliss.
Finding the right betting site to suit you
But we know that everyone is an individual with their own needs, tastes and preferences. You might want a simple, straightforward gaming experience from a trusted operator. If that’s the case, a site like Virgin Casino might be right up your alley.
Alternatively, you might want something a little flashier. The likes of Foxy Casino might be more the ticket or the elegant appearance of Grosvenor Casino. That’s not even getting started on the more niche gaming sites out there.
Whatever you’re looking for out of a gaming site, you’re very likely to find it. And with our comprehensive guides, we think we’ll be a lot of help.
However, because no two people think quite the same, it’s important that you check out a site for yourself before making any decisions. This will allow you to get a feel for its personality and decide whether you and, in this case, Matchbook, click.
Here’s a rundown of what we think are the most important questions to ask when considering signing up to Matchbook.
What does Matchbook offer?
First of all, Matchbook is both a casino and a sportsbook provider. So there’s no need to sign up anywhere else if you want to utilise both parts of the site. It’s all here and available at the touch of a button.
Here’s a list of the sports included:
- Horse Racing
- Ice Hockey
- NCAA Basketball
- Rugby League
- Rugby Union
This is a selection that should keep most sports fans happy, and the inclusion of politics is a welcome touch of variety to a rather common sportsbook line up. Live betting is also available and it’s important to point out that this good selection of sports is matched by a good selection of bets.
The casino includes an array of table games, slots, video poker and a live dealer. Obviously the inclusion of live options is also a bonus. This is especially the case when it comes to sites like Matchbook that don’t focus on one site element alone, i.e. sportsbook/casino.
On the other hand
Although this is a decent enough line up, it isn’t the best that’s out there. Additionally, the casino might have a good variety of games but it can’t match its bigger rivals in terms of sheer numbers.
However, that might be seen as nit picking. Matchbook should offer plenty for all but the most discerning casino connoisseur.
How does the site look and operate?
A site’s design may seem like a less important part of the bigger picture, especially when compared to more practical issues, such as reliability and trustworthiness for example. However, it does affect a person’s enjoyment: particularly if it’s not just the site’s looks causing you headaches but also a cumbersome design and unresponsive interface.
On the latter two points, there’s not too much to complain about with Matchbook. It all works perfectly well and is reasonably easy to understand and get around.
Shaking up the site formula
It actually manages to play around a little with the usual site formula you expect from betting sites and does so successfully. This is something very few sites can pull off. Instead of having the toolbar to the top of the screen, it’s pushed to the left with just the login/join button, a few options for settings and other info, alongside a search bar and a logo being left in the usual space.
It may sound like a small change but considering so many sites follow the exact same formula, it’s actually pretty refreshing. A good example of this is the utilisation of the “?” link to the top right of the page.
Most sites have a whole mess of information taking up a large portion of the bottom of the screen. That info is important and needs to be placed somewhere. Matchbook’s choice to put it as part of a link that neatly tucks itself away when you cursor moves on pretty much solves this problem. The information is still down there, but it takes up very little space and is well hidden.
We imagine it’s just there in case some customers look in that area out of habit. But overall, it pulls off this use of space very well. This is just one example of a great solution to a common little design niggle that really improves the user experience.
We can’t imagine its looks will offend many, but do check it out to decide for yourself.
On the other hand
There’s no major issues with the design of Matchbook. However, it is reasonable to say that as well placed and stylishly pulled off as its layout innovations are, there’s little new to be seen in terms of design.
Matchbook generally plays it safe with its appearance and while that’s not always a bad thing, it does leave the site lacking in the way of personality.
If we did have to name something distinct about the site, it would be that it prefers big bold graphics and lettering. This isn’t much of an “innovation” but it does give the site a little extra bounce.
The downside to this is certain parts of the site come across as a little squashed. The site lacks the sense of space that its layout quirks afford it. Indeed, it’s only through a smart layout that this isn’t a major problem.
There’s also some issues in finding the promotions, which we’ll look at in more detail in the following section of the review.
Nonetheless, these are minor flaws and aren’t anything potential customers should find to be overwhelming problems.
Do they have any good promotions?
Today, offers and promotions are seen less as a bonus and more of a necessary part of a good betting site. It should be no surprise then that Matchbook has its own selection of deals for you to pick from.
Here’s a few examples of what’s on offer:
Rock N’ Roulette:
Play through the qualifying rounds of Rock N’ Roulette and receive 20 free spins the following day. The qualifying rounds come to 20 rounds so in essence, you receive double the play time for what you’ve paid for.
Casino Welcome Bonus:
If you deposit £25, you’ll receive 40 bonus spins to use in the casino. This offer is only available for your first deposit and you must play a minimum of three times in order for this promotion to be applicable. You will then receive the free spins the following day.
Receive up to £50 of your money back over the first five weeks since you first register by using Matchbook points. This is only available for customers who deposit using a debit or credit card. You’ll receive a point for every pound you deposit and every 5 points will earn you £5, as long as its within the qualifying period.
From having a look over the terms and conditions, we can’t see any other “hidden” terms that would make this offer not worthwhile. It appears to be a fairly straightforward deal and although it isn’t for very large sums of money, is well worth your time.
On the other hand
First of all, this is one of the (very few) examples of the site design and particularly the layout, which we otherwise praise, being a big letdown.
From what we can find, the promotions are accessed solely via adverts on the homepage. This means that you can’t always find the information on the exact promotion you’re looking for. This also means we’re not 100% sure that we’ve seen all the offers that Matchbook has.
If they had a dedicated promotions page, or at least one we could find, then we’d have a much clearer idea of what we could look forward to here.
Furthermore, the most highlighted promotion, the £50 Cashback offer, is also linked with a sign up page. This means new customers might struggle to figure out if it’s worth their time. Considering it’s the best of the offers we’ve seen, that seems like a very foolish oversight and totally atypical of the excellent design seen pretty much everywhere else.
There is a terms and conditions link at the bottom of the advert, but it’s so neatly tucked away, it’s all too easy to overlook it.
The wagering requirement for casino offers we’ve seen is 40x, which is acceptable but nothing to really push their rivals to one side. From the fairly small line up of promotions (that we can locate), we’d say that Matchbook is average in this regard.
What are their customer service like?
First of all, Matchbook really does have one of the most extensive FAQ and advice portions of any betting site we’ve seen. It really does go into enormous detail and is above and beyond what is expected of them.
Everything from wallets to different types of odds are all explained clearly and concisely. This information is also very well laid out and it’s easy to find what you’re looking for. So, top marks for them on that score.
They have pretty much all the different modes of contact you’ll expect from a modern, up to date betting site, including post, telephone, e-mail and that all important live chat.
On the other hand
The only issue with Matchbook’s customer service is that their live chat function is not 24 hours. They close between the hours of 3 to 9am.
Now this is perfectly fine for the vast majority of gamers out there and is certainly better than sites with less than 24 hours coverage. Most betting providers out there either have excellent 24 hour support or very spotty hours, whereas Matchbook at least seems to have a reasonable compromise.
Nonetheless, some people do encounter issues at the early hours of the morning and they’ll be let down by this.
What’s the deal with withdrawing and depositing funds?
The options for depositing funds at Matchbook are as follows:
Your withdrawals are always paid by the same method by which you deposited the funds.
On the other hand
These payment methods should be sufficient for most but there’s no doubt that there’s providers out there with more variety. This really depends on your situation: if these are your preferred payment methods then there’s no issue.
Our main concern here is the many complaints from players online citing issues with withdrawing funds, with the problems seeming to have gotten worse very recently. This is obviously a huge red flag for any betting site. We cannot attest to the validity of these complaints, but the number and consistency of them is cause for great concern.
Is is worth signing up to Matchbook?
Everything about Matchbook puts them right in the middle of the pack in regards to the many providers out there offering both sportsbook and casino facilities.
The site looks decent but has a few design issues here and there. The customer service, banking options, promotions and general variety of services in terms of sports and games are all decent but not the best. The response from Matchbook’s customers though is where things really turn sour.
The level of complaints, mainly seeming from the last year or so, really put a tremendous dark cloud over what otherwise appears to be a site with decent potential.