Is It Clear Skies Ahead For Players At Cloudbet?

Betting sites that make bitcoin their primary focus are quite few and far between. Sure, plenty of sites list bitcoin as a payment option. But there’s only a handful which make it their primary selling point, with BitStarz being a prime example.

CloudBet banner

Cloudbet is such a site, carrying the tagline “The Best Bitcoin Betting Site”. So, the obvious starting point is whether or not bitcoin is an important factor in your decision making process when picking a new site. If it is important to you, then we can start to look at whether Cloudbet is worth your time.

Ultimately, the use of this niche digital currency doesn’t change what we’re looking for from a top quality betting site. Expectations include quality betting options, promotions, customers service, etc. We’ll be taking a look at all these site elements and more. We’ll also make sure to take a look at both the good and the bad so that you’re getting the full picture.

 

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So let’s dig deeper into exactly what makes Cloudbet tick?

  1. So, apart from being a bitcoin site, exactly what does Cloudbet have to offer?

Cloudbet is what we’d call an all in one betting site. Put simply, this means a site is neither a casino or sportsbook exclusive but contains at least both of these offerings. For example, Centrebet, Betser and BetFred are all in one sites. In contrast Royal Panda Casino, Las Vegas USA and All British Casino are casino exclusives. This is because they offer no sportsbook selections. There’s also the occasional sports exclusive but we don’t see those too often.

Cloudbet live in-play betting

While all these are betting sites, the fact that they have different target audiences means it’s not always fair to compare the two. For example, it wouldn’t be fair to say that William Hill has better options to bet on football compared to Rich Casino. That’s because that’s not how the latter site is targeted to their customers.

With that in mind, we usually compare betting sites to those that resemble them more closely. That is, except in instances where we deem it particularly relevant.

The betting selection at Cloudbet

Cloudbet then indeed does have a sportsbook and a casino. And if we take a closer look, we can see that the following sports are available, although more (or less) might be available depending on when you read this review:

  • American Football
  • Badminton
  • Baseball
  • Basketball
  • Boxing
  • Floorball
  • Darts
  • Futsal
  • Golf
  • Handball
  • Ice Hockey
  • MMA
  • Motor Sport
  • Rugby
  • Snooker
  • Soccor
  • Table Tennis
  • Tennis
  • Volleyball
  • Water Polo
  • Winter Sports.

That’s not a bad line up by any means. We think most will agree. The majority sports fans will find plenty to enjoy here.

Moving onto the casino side of things, their games are provided by Betsoft, who are mainly known for their 3D video slots. As such, you can expect plenty in that department, with nearly 200 slots available. There’s also table games, bingo, keno and a live casino.

Cloudbet casino games

So we’re happy to report that it would appear at first glance that Cloudbet is not neglecting one side of their site by any means. Often we’ll find that a site has an excellent sportsbook and a very rudimentary casino. But on first impression, things are looking good here.

All of these betting options can also be accessed via mobile devices, such as smartphones and tablets.

On the other hand

They are missing a few more left field options, which would be preferred on the sportsbook. These include e-sports and the likes. But generally, we think most will be happy with that line up.

The casino isn’t too bad, although it’s a little lopsided in terms of content towards slots. The bingo and keno options also are quite thin, with only two games making up the entire section.

Overall though, it’s a pretty decent line up we’d say.

  1. What has the critical response been?

Cloudbet devices

It’s a very mixed bag to say the least. From the professional side of things as opposed to customer feedback, from the reviews we could find, things are pretty positive. We couldn’t see any truly disastrous reviews and many were very complimentary, with some giving the site as high a rating as possible.

Some were average but not the majority. So in that sense, the response has been, by the majority, positive.

On the other hand

The customer response has however been much more fragmented, with various customer complains littered throughout the web. We cannot give any comment on the validity of these complaints. All we can do is say they exist.

They aren’t the consensus though. Many customers do appear to be very happy with their Cloudbet experience. But obviously, an overwhelmingly positive customer response would have been preferable to one that has extremes of both good and bad.

It’s worth bearing in mind though that customer complaints can often skew what would be the average opinion to look more negative. This is because people are more likely to complain than compliment. In conclusion, it’s been a good reception from critics and a mixture of good and bad customer responses.

  1. Do they have any decent promotions?

Cloudbet promotions

There are two promotions at the time of writing, although there terms and conditions would imply that there are more. So perhaps Cloudbet operates its promotions on a more time sensitive, temporary way.

However, we can’t be sure so that’s simply speculation. Nonetheless, promotions more than any other site element tends to be subject to change. Therefore, don’t be surprised if the bonus situation is different depending on when you read this review.

At the moment, there’s the first deposit bonus. This is earned by collecting loyalty points. There’s also a weekly NBA bet.

On the other hand

You might be thinking that there’s a lack of detail in our descriptions of these promotions, and you’d be right. However, this is due to a lack of information we found regarding these bonuses.

First off, the terms and conditions only refer to one promotion, which is the First Deposit Bonus. We assume this is the same as the welcome bonus advertised on the home page, as it has the same maximum bonus amount.

However, these terms and conditions were not easy to come by. We couldn’t find a dedicated promotions page and had to be directed to a general terms and conditions page via the customer service team. We then had to scroll through to find the relevant section. And then the issue is that the terms themselves are quite hard to understand.

For example, we are told that 0.01 bitcoin will be released for every 800 loyalty points earned. But how you earn these loyalty points is not explained. This means we have absolutely no idea as to what kind of value this promotion represents.

Cloudbet welcome bonus

For the NBA Weekly Bonus, we could simply find no information regarding any specifics whatsoever. Two is a pretty weak amount of promotions for any betting site, never mind an all in one betting site. The only way to really make up for it is with great quality.

Well, we have no idea of the level of quality, because they haven’t told us. Without better information, this selection of bonuses may as well be non existent.

 

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4.What customer service options are available?

Cloudbet live chat

As far as we can tell, the only customer options available are the live chat, email and FAQ section.

On the plus side, in the modern age of betting sites, these are clearly the most important options. For many, they are the only ones that matter. We’d also say that our experience with the customer service team was very good. They were quick to reply, helpful and polite to speak to.

On the other hand

We don’t know the specifics of when the live chat function is open. It could be 24/7: it could not be. The service was working when we tested it but we can’t say for sure.

This is another clear example of the site suffering due to a lack of information and poor communication. We only know there’s an email address due to stumbling upon it in an unrelated part of the FAQ section.  Also, we also found their FAQ to be lacking in many areas, and of course, more options is always preferred. This is especially true if it turns out the live chat is not open all hours.

  1. What banking options are available at Cloudbet?

bitcoin

We’ve looked around the site and, as far as we can tell, this is a bitcoin and bitcoin only operation. They claim that both deposits and withdrawals are “instant”, which is of course a good thing. There are also no payment processing costs.

The minimum deposit is 0.001, with no maximum amount. The same goes for withdrawals.

On the other hand

Well, we’re not sure whether or not to say that a lack of other banking options is something you can fairly criticise Cloudbet for. It is entirely advertised that this is a bitcoin site. If that’s not what you are interested in, then this site is not aimed at you.

  1. How do I sign up?

Cloudbet sign up

You sign up to Cloudbet by hitting the green ‘Join’ button at the top right hand corner of the screen. From there ,you’ll only need an e-mail address to sign up. This is due to their choice of currency. The site says that the benefit of this is that the customer has greater privacy, due to not needing to enter an address and other additional personal information.

On the other hand

We imagine that only having an e-mail address makes proving that you are who you say you are more difficult. This is particularly a concern if any problems regarding your funds or withdrawals arise.

  1. Is the Cloudbet site well designed?

Site design is a little different than many other site elements we review. This is because, unlike something like customer service, where we can pretty much all agree that more options and friendly staff are a plus, when it comes to design aesthetic, things are much more subjective.

Cloudbet sportsbook

Perhaps you like the simple yet colourful Mr Green or the ultra modern Rizk Casino. Others like to keep things simple, with classically designed industry giants like Ladbrokes or William Hill. There’s no right or wrong answers when it comes to personal taste. So, in order to keep things fair, we’ll instead say what we think people might like or dislike about the site design. That way, you can decide for yourself which best suits your preferences.

We think a lot of people will like the modern but simple look of Cloudbet. It manages to not be too conservative, while also not being overbearing. It’s a nice middle ground kind of site in terms of design philosophy. Technically speaking as well, we can say that we had no issues with the site.

On the other hand

Cloudbet casino

While we don’t think many will find anything grossly unappealing or offensive about Cloudbet’s design, we think that many will find in uninspiring as well. It just lacks any kind of personality or anythin that makes it distinct. Many are fine with this though. They want their betting sites to be all business. However, this does mean that Cloudbet then has to have a world class product to make itself stand out from the vast competition out there.

Also, structurally this site is riddled with mistakes. It should not be a chore to find out information regarding promotions and contact details should not be found hidden away in the FAQ section.

  1. So what’s the verdict on Cloudbet?

Cloudbet logo

This is a site that’s selling point entirely rests around its chosen currency. We couldn’t find any other currency options, so we’re led to believe that’s the only option. So if that’s not something you’re interested in, look elsewhere.

But even if bitcoin is your preferred currency, that doesn’t mean that your standards for a betting site should be any lower. We think Cloudbet has plenty of room for improvement, from the layout of the site to its promotional offerings. But the big elephant in the room is the amount of customer complaints we found during our research. Once again, we can make no comment on individual complaints. However, less is always better.

We hope Cloudbet can make some improvements to their site in order to make it a better experience for all their customers.

 

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