Once it was so simple knowing whether a betting site like Casino Cruise was for you.
You’d check out a site’s reputation, odds, what was on offer and maybe a few other things and if they were good, you’d found yourself the site for you.
Now don’t get us wrong, those things all remain among the most important parts of any sportsbook and/or casino. We’ll be going through all those important site elements in detail.
But today, with so much choice, you can afford to be a little bit pickier.
There’s never been a better time to get involved with all the fun.
Nowadays a site needs more than just reliability to stand out from the crowd. They need to be the perfect match for you.
So what makes a betting site right for you?
Perhaps you’re conventional and you want to stick with the well known brands and the big hitters. Ladbrokes, Paddy Power, Rich Casino, Royal Panda Casino and the like didn’t get to their level of success by offering a poor product.
There’s also a site’s looks and personality to think about. You might be all business and want the simplicity of Mr Green’s Casino for example, while others might enjoy a flashier, more themed look like Manhattan Slots.
It can be a lot to take in.
In our Casino Cruise review, we’ll be going through all the vital elements mentioned at the start of the review but will also give you an idea of what sets the site apart.
However, we can’t tell you what you like. So we also advise you give the site a good once over to decide for yourself after reading this review.
With all that said, let’s get going with
What does the site look like?
For a site not many will have heard of, Casino Cruise certainly looks the part. Its style is reminiscent of other major brands like Royal Panda Casino. The main toolbar at the top looks great and its logo almost seems to clasp onto the promotion adverts.
The graphics on its selected ads look terrific. They’re very high quality and creative. They give the site a great sense of life and fun.
Below are the selected games, as well as jackpots, top winners and some extra information about the site’s licensing and security.
This is an excellent use of space because it accomplishes a couple of things. First of all, the rolling jackpots and winners give Casino Cruise a sense of community and life. They also serve their purpose of showing the possibility of big money wins.
Displaying the credentials so proudly might not interest everyone, but it certainly gives the customer a sense of confidence.
Best of all are the little interactive aspects.
The log in button looks like a bookmark ready to pop out of the screen. It hangs over the upper border to give it a realistic effect. The help and deposit options are to the right of the screen in a similar fashion.
The time and language options are at the bottom of the screen and are represented by a big digital clock and flag.
The live chat feature is also implemented excellently, with an anchor that helpfully drops down as you scroll.
These are wonderful touches that add colour and stay true to the site’s nautical theme without ever making it appear too busy.
On the other hand
Quite honestly, there’s little to complain about in the design department. The structure of the site isn’t innovative but few are.
We’re sure some prefer things a little more simple and some a little flashier but overall, they find a great balance and we imagine this site will please most.
Are there any good promotions?
There’s a ton of offers available at Casino Cruise.
With so many to go through, we’ll just give you a brief overview. If you want any more information on any of the offers, it is all available on the site.
Welcome Bonus £1000 plus 100 Free Spins
This bonus is actually split over four deposits: 2x £200 and 2x £300. The first is matched 100% with the free spins, the next 50% and the final two 25%.
Tuesday Pool Party
You can receive £100 bonus cash when you deposit funds on a Tuesday. This is a 25% bonus.
Monthly Splash Bonus
Receive up to £100 at the start of each month. This bonus is split in 2x 50%.
You receive a point for every £10 bet you make at Casino Cruise. When you reach 100 points, you receive $1.
There’s also other time sensitive offers. Examples at the time of writing include a prize draw to win a cruise and a series of New Year bonuses.
On the other hand
The wagering requirement for all these bonuses, according to the general terms and conditions, is 40x.
This isn’t the best nor the worst we’ve seen. It’s simply in the middle of the road.
Having the welcome bonus split into four parts just seems to make the offer needlessly complex. While the idea of loyalty card like points for gaming sites is a good idea, receiving just one dollar for every thousand spent seems too harsh to be worthwhile.
Overall though, there’s a good selection here with decent, if not great, terms and conditions.
What’s their customer service like?
There’s a couple of options available when it comes to customer support at Casino Cruise. They have a dedicated customer e-mail, a phone number and a call back service.
They also have that all important live chat feature. So pretty much everything the vast majority of customers could possibly want.
On the other hand
Sadly, when we tried to use their live chat, we discovered that their “agents are not available right now”.
We don’t know whether this is due to the customer support team simply being out of hours or whether they were very busy and didn’t have enough staff to respond to all enquiries.
Still, having 24 hour service is an absolute must to compete in this realm with larger competitors.
What are the banking options?
Casino Cruise has a huge amount of banking options.
In fact, there’s different options depending on your country and therefore, your currency.
Due to the sheer amount of deposit options, we’re going to use their Euro Country options to give you an idea of what’s available.
If however, you’re from a different country and/or using a different currency, then you can check your options on the menu.
The following deposit options are available:
- Skrill (including 1-tap)
- Instant Bank Transfer
- Online bank transfer
- Banklink (U/NET)
- Banklink (SwedBank)
- Todito Card
- Bank Transfer
The minimum for all these payments is €10. The Maximums range from €1,000 to €10,000.
The transaction times range from instant to variable or 3-5 days.
It’s a very exhaustive banking selection, with more options than the majority of its rivals.
On the other hand
There’s no information on withdrawal options. Although we’d assume they are not lacking based on the variety on show here.
In some instances, the maximum amount is not displayed.
Are they trustworthy?
Casino Cruise seems at pains to show off their game credentials. To the bottom of the homepage, there’s information about their licensing and game providers. These include the likes of Microgaming, NetEnt, Play’n Go, Nyx and Evolution.
Which such an impressive array of providers, there is little doubt that their games should all be fun, fair and random.
They also have information on your online and payments security. They use SSL connections so the data is encrypted and cannot be read by anyone other than who it is intended for.
There’s also parts of the site dedicated to responsible gambling, which compliment the options to give yourself financial limits.
On the other hand
Unfortuantely, for a site that looks as clean cut and professional as this, there is a lot of controversy surrounding their reputation.
Customer reviews of the site regularly cite issues with cashing out. Many claim that their documents have taken so long to be approved, that they suspect the company is intentionally causing delays in the verification process in order to avoid paying out. Furthermore, those that did have their withdrawals approved state that they had to wait an unreasonable length of time to see any of their funds.
Delaying or denying cash outs in any way is one of the worst sins a gambling site can commit and unfortunately from the reviews, it appears that Casino Cruise is guilty. When this is coupled with customers expressing further problems with getting straight answers from their customer services, we have no choice but to conclude that you’re best spending your money elsewhere.
Is it worth signing up to Casino Cruise?
There’s a few major issues with Casino Cruise that overshadow any positives.
The customer service should have 24 hour assistance and needs to offer their customers clear and concise answers to their enquiries. They fall behind on competitors in that regard.
The single wagering requirement (40x) for all promotions does mean some rivals can gain an advantage in terms and conditions.
Some more information on withdrawals and certain banking elements would be helpful.
And while they completely knock it out of the park in terms of their site design and game selection, this becomes completely irrelevant when cash out issues crop up so commonly. A site’s appearance will never be as important as their reliability and it seems that customers cannot rest assured that they will receive any of their funds back from Casino Cruise. We therefore advise that you avoid playing at Casino Cruise.
Luckily though, as we said at the beginning of this review, you are still absolutely spoilt for choice when it comes to online gaming providers. If you’re looking for a high quality, trustworthy casino site that’s great fun, avoid Casino Cruise and check out sites like William Hill or read some of our other reviews for more choices.